Product Size and Quality Disclaimer
We hope you will love your HeartStraw. If you don’t, we want to make it better. If your straw is wider than expected and doesn’t fit in your favorite cup, let us know. We might be able to get you exactly what you need. All listed lengths and diameters are per factory specifications.
All straws sold are hand blown and may vary slightly in thickness. Actual sizes may differ slightly from the listed size because of the accepted tolerance for raw glass materials . Since all products are hand blown and hand-formed, we do not replace or credit for items that have normal markings and bubbles in the straws that are a result of production.
Domestic Damage Claim Policy
We are able to ship replacements as a result of damage claims, however, in some cases only a credit towards the damaged pieces will be available due to inventory restrictions. If you are choosing to ship your products by ground transit, be aware that a small percentage of your shipment may be broken in transit. Please plan for breakage accordingly when ordering any of our glass products.
If you receive damaged merchandise, we require notification and photo documentation of the shipping box and damaged product(s) to be emailed to firstname.lastname@example.org with a subject line of ‘Damage Claim’ within 5 days of the delivery date in order to furnish product credit or replacement due to damage claim.
Shipping & handling charges are not refundable from HeartStraws for any damaged orders caused in transit by any carrier. Please contact your carrier for a refund when available.
Domestic Returns Policy
Due to the nature of our products, we do not accept returned goods. (You wouldn’t want a straw someone else tried out right?) If you aren’t happy with your order, contact us and we will do our best to make it right. Just call us at 757-648-8502 and we will be happy to work with you.